Delivery claim fraud protection, powered by IRIS™

Leverage Narvar’s advanced delivery claim fraud protection solution with transformational AI technology to combat abuse and personalize the customer experience based on the consumer’s fraud risk.

The value of AI-powered delivery claim fraud prevention

Retailers spend up to $70 every time a potentially-fraudulent delivery claim is submitted. With Narvar Assist, retailers can automatically identify bad actors from high-trust consumers, providing an exceptional experience while lowering costs. Narvar Assist helps retailers unlock significant ROI, increase efficiency, and reduce fraud-related expenses.

• 25% reduction in delivery claim payouts
  • Decrease high-risk fraud with IRIS™ fraud signal to determine when delivery claim payout is appropriate.
• 80% reduction of claim-related conversations
  • Provide consumers with a self-service portal to free up your support team to focus on high-priority items.
• +30% deflection of ineligible delivery claims
  • Leverage Narvar's extensive historic and real-time delivery data points to automatically enforce your delivery claim policies.

AI-powered insights at scale

At the core of Assist is IRIS™, Narvar's proprietary AI intelligence layer, which processes more than 42 billion consumer interactions annually to detect fraud in real-time.

How it works

Provide a fully-personalized experience with IRIS™ fraud signal

Narvar Assist is a first-of-its-kind delivery claims fraud prevention software that provides the tools you need to reduce fraud, automate claims management, and enhance consumer satisfaction. It uses a proprietary intelligence fraud signal to identify bad actors from high-trust customers and personalize the outcomes based on your policy.

High-trust consumers

• Provide best-in-class claim management options for high-trust consumers, including instant refunds, replacements, etc.

High-risk consumers

• Enforce additional checks and inspections for requests from high-risk actors or deny claims entirely.

KEY FEATURES & BENEFITS

The power of data-driven intelligence

• Automated delivery claims management: Streamline the claims and disputes management process with dynamic technology to enhance the efficient handling of delivery claims, both legitimate and fraudulent, reducing the burden on resources.
• Reliable identity verification: Implement stricter identity checks during the claim review process to ensure the consumer has a history of legitimate claims, significantly reducing the chance of fraud.
• Best-in-class personalized experiences: Offer an exceptional, branded experience to loyal shoppers with a history of legitimate claims, making them feel appreciated while still maintaining protection against fraud.
• Responsive customer support: Empower your customer support team with the data and insights they need to make informed decisions quickly and prioritize their workload effectively.
• Seamless integrations: Enrich your existing support tools with easy integrations for most customer support portals (Salesforce, Zendesk, Gladly, etc.).
• Minimal customer impact: Employ world-class fraud detection tools that operate in the background, flagging only suspicious claims, allowing the majority of consumers to enjoy a smooth, hassle-free experience.

Frequently asked questions

What is delivery claim management?

Delivery claim management is the use of AI and software to streamline how retailers handle lost, stolen, or damaged package claims. With delivery claims on the rise, automation and data-based intelligence are key to managing claims efficiently and effectively. This reduces costs, improves customer satisfaction, and minimizes operational strain for retailers managing high delivery volumes.

How does automated claims management improve customer experience?

Automated claims management provides a branded, self-service experience, allowing loyal customers to resolve issues in days rather than weeks, minimizing frustration, building trust, and encouraging repeat purchases.

What is delivery claim fraud protection and why is it important for retailers?

Delivery claim fraud protection is a system that verifies and investigates disputed deliveries to mitigate fraudulent claims of lost or stolen items, helping retailers reduce unnecessary refunds and protect margins.

How does delivery claim fraud impact e-commerce businesses?

Fraudulent delivery claims can cost retailers millions each year through unwarranted refunds, reshipments, and increased operational workload. Effective delivery claim fraud protection helps stop abuse while maintaining a positive experience for honest customers.

How can automated delivery claims management reduce fraud?

Automated solutions use retailer policies, fraud signals, and AI models to differentiate between trustworthy claims and abusive or fraudulent ones, protecting revenue while providing a positive customer experience to trusted shoppers.

What is Narvar Assist?

Narvar Assist is an AI-powered delivery claims management solution that helps retailers reduce fraud, automate claims workflows, and enhance consumer trust, reducing claim payouts and deflecting ineligible claims.

How does Narvar Assist improve operational efficiency?

Narvar Assist provides a branded, self-service claims portal that automates resolution, reducing support team workload and allowing teams to focus on higher-value interactions.

How does Narvar Assist personalize claims management?

High-trust consumers can receive best-in-class experiences like quick refunds or replacements, while high-risk claims undergo stricter checks, ensuring the right outcome for every case.