# Delivery claim fraud protection, powered by IRIS™

Leverage Narvar’s advanced delivery claim fraud protection solution with transformational AI technology to combat abuse and personalize the customer experience based on the consumer’s fraud risk.

## The value of AI-powered delivery claim fraud prevention

Retailers spend up to $70 every time a potentially-fraudulent delivery claim is submitted. With Narvar Assist, retailers can automatically identify bad actors from high-trust consumers, providing an exceptional experience while lowering costs. Narvar Assist helps retailers unlock significant ROI, increase efficiency, and reduce fraud-related expenses.

- **25%** reduction in delivery claim payouts
  - Decrease high-risk fraud with IRIS™ fraud signal to determine when delivery claim payout is appropriate.
- **80%** reduction of claim-related conversations
  - Provide consumers with a self-service portal to free up your support team to focus on high-priority items.
- **+30%** deflection of ineligible delivery claims
  - Leverage Narvar's extensive historic and real-time delivery data points to automatically enforce your delivery claim policies.

## AI-powered insights at scale

At the core of Assist is IRIS™, Narvar's proprietary AI intelligence layer, which processes more than 42 billion consumer interactions annually to detect fraud in real-time.

### How it works

## Provide a fully-personalized experience with IRIS™ fraud signal

Narvar Assist is a first-of-its-kind delivery claims fraud prevention software that provides the tools you need to reduce fraud, automate claims management, and enhance consumer satisfaction. It uses a proprietary intelligence fraud signal to identify bad actors from high-trust customers and personalize the outcomes based on your policy.

### High-trust consumers
- Provide best-in-class claim management options for high-trust consumers, including instant refunds, replacements, etc.

### High-risk consumers
- Enforce additional checks and inspections for requests from high-risk actors or deny claims entirely.

## KEY FEATURES & BENEFITS

### The power of data-driven intelligence

- **Automated delivery claims management**: Streamline the claims and disputes management process with dynamic technology to enhance the efficient handling of delivery claims, both legitimate and fraudulent, reducing the burden on resources.
- **Reliable identity verification**: Implement stricter identity checks during the claim review process to ensure the consumer has a history of legitimate claims, significantly reducing the chance of fraud.
- **Best-in-class personalized experiences**: Offer an exceptional, branded experience to loyal shoppers with a history of legitimate claims, making them feel appreciated while still maintaining protection against fraud.
- **Responsive customer support**: Empower your customer support team with the data and insights they need to make informed decisions quickly and prioritize their workload effectively.
- **Seamless integrations**: Enrich your existing support tools with easy integrations for most customer support portals (Salesforce, Zendesk, Gladly, etc.).
- **Minimal customer impact**: Employ world-class fraud detection tools that operate in the background, flagging only suspicious claims, allowing the majority of consumers to enjoy a smooth, hassle-free experience.

## Frequently asked questions

### **What is delivery claim management?**
Delivery claim management is the use of AI and software to streamline how retailers handle lost, stolen, or damaged package claims. With delivery claims on the rise, automation and data-based intelligence are key to managing claims efficiently and effectively. This reduces costs, improves customer satisfaction, and minimizes operational strain for retailers managing high delivery volumes.

### **How does automated claims management improve customer experience?**
Automated claims management provides a branded, self-service experience, allowing loyal customers to resolve issues in days rather than weeks, minimizing frustration, building trust, and encouraging repeat purchases.

### **What is delivery claim fraud protection and why is it important for retailers?**
Delivery claim fraud protection is a system that verifies and investigates disputed deliveries to mitigate fraudulent claims of lost or stolen items, helping retailers reduce unnecessary refunds and protect margins.

### **How does delivery claim fraud impact e-commerce businesses?**
Fraudulent delivery claims can cost retailers millions each year through unwarranted refunds, reshipments, and increased operational workload. Effective delivery claim fraud protection helps stop abuse while maintaining a positive experience for honest customers.

### **How can automated delivery claims management reduce fraud?**
Automated solutions use retailer policies, fraud signals, and AI models to differentiate between trustworthy claims and abusive or fraudulent ones, protecting revenue while providing a positive customer experience to trusted shoppers.

### **What is Narvar Assist?**
Narvar Assist is an AI-powered delivery claims management solution that helps retailers reduce fraud, automate claims workflows, and enhance consumer trust, reducing claim payouts and deflecting ineligible claims.

### **How does Narvar Assist improve operational efficiency?**
Narvar Assist provides a branded, self-service claims portal that automates resolution, reducing support team workload and allowing teams to focus on higher-value interactions.

### **How does Narvar Assist personalize claims management?**
High-trust consumers can receive best-in-class experiences like quick refunds or replacements, while high-risk claims undergo stricter checks, ensuring the right outcome for every case.