Narvar IRIS™ | AI Engine for Post-Purchase Personalization
Intelligent Retail Insights Service (IRIS™)
Every interaction counts. Power them with IRIS™.
IRIS™ delivers data-driven, actionable insights across the Narvar platform, empowering retailers to engage customers, streamline operations, and drive profitable growth through intelligent personalization.
MEET IRIS™
The AI engine powering the future of post-purchase
IRIS™ is a layer of intelligent technologies—machine learning, data intelligence and analytics—combined with industry domain experience and fueled by more than 74 billion consumer interactions annually across the Narvar customer base.
Return Reason
Order Value
Account Age
Purchase Frequency
Payment Methods
Login Location
Claim History
Return Reason
Order Value
Account Age
Purchase Frequency
Payment Methods
Login Location
Claim History
Return History
# of Claims Filed
Origin Scan
Claim Frequency
Time of Purchase
Referral Source
Membership Status
Return History
# of Claims Filed
Origin Scan
Claim Frequency
Time of Purchase
Referral Source
Membership Status
Fraud Risk
Exception Status
Suspicious Payments
Shipping Address
Device ID
Carrier Scan
IP Address
Customer Ratings
Fraud Risk
Exception Status
Suspicious Payments
Shipping Address
Device ID
Carrier Scan
IP Address
Customer Ratings
Email Address
Visual Proof of Delivery
Billing Address
Destination Scan
Undelivered Scans
Coupon Usage
Return Method
Email Address
Visual Proof of Delivery
Billing Address
Destination Scan
Undelivered Scans
Coupon Usage
Return Method
The future of intelligent personalization
Redefine the boundaries of post-purchase
By leveraging predictive intelligence with unmatched precision and agility, IRIS™ enables retailers to anticipate consumer behavior, optimize operations, and create hyper-personalized experiences that drive loyalty and sustainable revenue growth.
Mitigate risk
Identify and mitigate high-risk behaviors while adapting to emerging patterns.
Enhance operational efficiency
Streamline operations with predictive insights that unlock profitable growth.
Boost customer loyalty
Deliver hyper-personalized experiences that deepen loyalty and increase lifetime value.
AI-powered fraud prevention, powered by IRIS™
SHIELD
AI-powered returns management platform
Narvar Shield enables retailers to automate the returns process, provide customer-friendly return options, identify and mitigate fraudulent returns, and turn the returns experience into a revenue driver.
ASSIST
AI-powered delivery claims management platform
Narvar Assist powers streamlined claims management experiences, protecting brands against unwanted claim spend, and ensuring a great consumer experience.
Playing in picture-in-picture
Like
Add to Watch Later
Play
CC/subtitles
Settings
Speed
Transcript
QualityAuto
CC/subtitles
2x
1.5x
1.25x
1x
0.75x
0.5x
Picture-in-Picture
Fullscreen
“IRIS™ is a transformative leap for Narvar, combining advanced machine learning and multi-model AI to deliver insights at unmatched scale.”
RAM RAVICHANDRAN
CHIEF TECHNOLOGY OFFICER at NARVAR
GET STARTED
Power every moment after the buy
Build trust. Protect margins. Drive growth — “Beyond Buy.”