# Intelligent Retail Insights Service (IRIS™)

# Every interaction counts.   Power them with IRIS™.

IRIS™ delivers data-driven, actionable insights across the Narvar platform, empowering retailers to engage customers, streamline operations, and drive profitable growth through intelligent personalization.

MEET IRIS™

## The AI engine powering the future of post-purchase

IRIS™ is a layer of intelligent technologies—machine learning, data intelligence and analytics—combined with industry domain experience and fueled by more than 74 billion consumer interactions annually across the Narvar customer base.

Return Reason

Order Value

Account Age

Purchase Frequency

Payment Methods

Login Location

Claim History

Return Reason

Order Value

Account Age

Purchase Frequency

Payment Methods

Login Location

Claim History

Return History

\# of Claims Filed

Origin Scan

Claim Frequency

Time of Purchase

Referral Source

Membership Status

Return History

\# of Claims Filed

Origin Scan

Claim Frequency

Time of Purchase

Referral Source

Membership Status

Fraud Risk

Exception Status

Suspicious Payments

Shipping Address

Device ID

Carrier Scan

IP Address

Customer Ratings

Fraud Risk

Exception Status

Suspicious Payments

Shipping Address

Device ID

Carrier Scan

IP Address

Customer Ratings

Email Address

Visual Proof of Delivery

Billing Address

Destination Scan

Undelivered Scans

Coupon Usage

Return Method

Email Address

Visual Proof of Delivery

Billing Address

Destination Scan

Undelivered Scans

Coupon Usage

Return Method

The future of intelligent personalization

## Redefine the boundaries of post-purchase

By leveraging predictive intelligence with unmatched precision and agility, IRIS™ enables retailers to anticipate consumer behavior, optimize operations, and create hyper-personalized experiences that drive loyalty and sustainable revenue growth.

### Mitigate risk

Identify and mitigate high-risk behaviors while adapting to emerging patterns.

### Enhance operational efficiency

Streamline operations with predictive insights that unlock profitable growth.

### Boost customer loyalty

Deliver hyper-personalized experiences that deepen loyalty and increase lifetime value.

## AI-powered fraud prevention, powered by IRIS™

SHIELD

## AI-powered returns management platform

Narvar Shield enables retailers to automate the returns process, provide customer-friendly return options, identify and mitigate fraudulent returns, and turn the returns experience into a revenue driver.

[Explore Narvar Shield](https://corp.narvar.com/return-exchange)

ASSIST

## AI-powered delivery claims management platform

Narvar Assist powers streamlined claims management experiences, protecting brands against unwanted claim spend, and ensuring a great consumer experience.

[Explore Narvar Assist](https://corp.narvar.com/assist)

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[Watch on Vimeo](https://vimeo.com/1054214545/1507b1ed54?fl=pl&fe=vl)

“IRIS™ is a transformative leap for Narvar, combining advanced machine learning and multi-model AI to deliver insights at unmatched scale.”

**RAM RAVICHANDRAN**

**CHIEF TECHNOLOGY OFFICER at NARVAR**

GET STARTED

## Power every moment after the buy

Build trust. Protect margins. Drive growth — “Beyond Buy.”

[Request a demo](https://corp.narvar.com/request-a-demo)