# Offer great post-purchase journeys, with a 15x boost in incremental revenue

Drive repeat customers by building trust and rapport through proactive communications every step of the way.

## Drive ROI during the post-purchase experience

Since consumers are highly engaged after they've clicked “buy”, be sure to provide best-in-class post-purchase communications that drive additional revenue, foster loyalty, and increase efficiency.

**15x**

jump in incremental revenue

Engage consumers via proactive updates throughout the delivery journey, driving up to 15x ROI from incremental revenue.

**60%**

decrease in support calls

Deliver automated, customized updates that keep customers informed and reduce WISMO inquiries before they happen.

**1,000+**

carriers integrated

Narvar integrates with 1,000+ carriers and 50+ eCommerce and Order Management Systems—so you can focus on delighting your customers.

## Delightful consumer journeys beyond the ‘buy’ button

### Leverage key moments to build trust

Build customer loyalty. Whether a shipment is delivered or delayed—use proactive messaging to build customer trust.

### Meet consumers where they are

Reach consumers right where they are. Communicate across multiple channels like Email, SMS, WhatsApp and Line.

### Design bespoke experiences

Configure custom branded messages based on unique triggers specific to your brand's customer journey.

## 40+ purpose built messages
for engaging experiences across the retail journey

### Shipment Updates
- On Its Way
- Delivery Anticipation
- Carrier Delay
- Missed Delivery
- Delivered

### Account Updates
- Password Reset
- Account Update
- Communication Preferences
- New Account Creation
- Cart Order Reminder

### Return Updates
- Return Initiated
- Return On Its Way
- Return Delivered
- Refund Approved
- Refund Sent

### Order Updates
- Order Confirmation
- Backordered
- Fulfillment Delay
- Label Generated
- Carrier Pickup Delay

## Keep consumers coming back for more

Build trust and engagement by proactive, branded messages at all the moments that matter.

### Turn delays into moments that build trust

Consumers want to know immediately when something goes wrong. Stay ahead of customer frustration with proactive, timely order updates.

### Contact consumers on their terms

Consumers manage their notification preference to stay up to date through their favorite channels – whether that’s Email, SMS, Whatsapp or Line.

### Let them shop while they wait

Embed special offers, product recommendations, and other assets to create an experience that drives additional sales.

### Don’t stall on refund updates

Great return experiences create long-term customers. Build loyalty with real-time refund notifications.

## Craft personalized, highly engaging consumer journeys

Use pre-built, retail-ready messages or create your own to keep customers informed at every step of the post-purchase journey.

### Select the moments that matter

Deliver all transactional order, shipment, or account updates using 40+ prebuilt messages or create your own unique touchpoints.

### Use best practice retail messaging templates

Engage consumers with best-in-retail messaging templates. Beat the industry with 3x average open-rates and 40x conversion rates.

### Easily craft new branded messages

Leverage the email-editor to create beautifully branded emails with a selection of modules that let you optimize for additional revenue or deliver critical support information.

## Frequently asked questions

### How can delivery notifications improve the customer experience in ecommerce?

Delivery notifications keep customers informed at every stage of the shipping process. Studies show that 83% of shoppers expect regular updates on their orders, and timely notifications reduce anxiety and build trust. This proactive communication can significantly improve satisfaction scores and increase repeat purchase rates for ecommerce retailers.

### What’s the difference between order confirmation emails and delivery notifications?

Order confirmation emails verify that the purchase was successful and summarize order details. Delivery notifications, on the other hand, provide updates once the order has shipped, tracking its journey until it arrives. Narvar Promise helps retailers deliver accurate estimated delivery dates, while Narvar Notify sends delivery notifications. Both are essential for a complete post-purchase communication strategy.