# **Deliver smarter care. Earn lasting loyalty.**

Care teams face rising volume with fewer resources. Narvar turns service into a retention engine—deflecting tickets, speeding resolutions, and protecting loyalty with AI-powered intelligence “Beyond Buy.”

[**See how Narvar transforms service into a retention engine**](https://corp.narvar.com/request-a-demo)

## Narvar makes service proactive, not reactive

Service doesn’t have to be reactive. Post-purchase is where loyalty is won or lost—and too often, manual processes create tickets, slow resolutions, and drive up cost. Narvar flips the model. Proactive notifications deflect up to 60% of WISMO queries, branded updates preserve consumer confidence, and automated claims handling removes repetitive work from your team. The result: faster resolutions, fewer tickets, higher CSAT, and lower cost per order.

- **60%** less WISMO contacts with proactive delivery updates
- **15x** jump in incremental revenue with proactive updates
- **3x** more engagement per order with branded tracking pages

## Reduce ticket volume
### Proactive notifications
Keep consumers informed with branded, real-time updates—cutting WISMO before it hits your queue.

[Cut WISMO with Notify](https://corp.narvar.com/notify)

### Intelligent deflection
Automate common support workflows—from order status to delivery claims—freeing agents for high-impact interactions.

[Deflect repetitive tickets with Assist](https://corp.narvar.com/assist)

## Improve agent efficiency
### AI-powered prioritization
IRIS™ surfaces risk signals, repeat contacts, and VIPs so agents resolve smarter and faster.

[Prioritize intelligently with IRIS™](https://corp.narvar.com/iris)

### Work where you work
Integrations with Salesforce, Zendesk, Gladly, and Kustomer keep teams in flow.

## Deliver branded, consistent experiences
### Care that matches your brand
Every interaction—automated or human—reflects your brand’s tone and policies.

[Deliver branded care with Notify](https://corp.narvar.com/notify)

### Scale without sacrificing quality
Handle surges and peaks without adding headcount. Our platform grows with your business.

[Scale safely with Shield](https://corp.narvar.com/return-exchange)

## What sets Narvar apart
### Built for the realities of CX
We understand the pressure care teams face: rising volume, limited headcount, and the mandate to improve loyalty.

### Leaders in post-purchase, not just support
We created the post-purchase category—and we’re redefining it with AI.

### Intelligence that drives action
IRIS™ analyzes 74B+ interactions annually to deflect tickets, flag risky cases, and resolve faster.

### Trusted by the world’s most customer-centric brands
From Sephora to Sonos, Levi’s to LVMH, leading retailers partner with Narvar.

### Enterprise-grade, agent-first
With deep integrations, Narvar fits your workflows—not the other way around.

## Frequently asked questions
### Will this add more tickets for my team to manage?
The opposite — proactive alerts and self-serve tools cut “WISMO?” calls by up to 80%.

### How fast can agents resolve delivery or return issues?
With IRIS™ intelligence, cases are auto-adjudicated or pre-scored for trust, so agents resolve in minutes, not days.

### What systems does Narvar connect with?
We plug into Zendesk, Salesforce Service Cloud, Gladly, Kustomer, and more — so your team never leaves their primary workflow.

## Get more insights from the experts

[Webinar](https://corp.narvar.com/resources/how-iwa-wine-accessories-turns-delivery-certainty-into-growth-lever)

[Blog](https://corp.narvar.com/blog/the-checkout-decision-that-shows-up-twice-on-your-p-l)

[Customer Story](https://corp.narvar.com/customer-stories/harry-rosen) **Harry Rosen Achieves
a 13-Point Conversion Increase with Narvar**

## Power every moment after the buy
Build trust. Protect margins. Drive growth — “Beyond Buy.”

[Request a demo](https://corp.narvar.com/request-a-demo)