Make every delivery build loyalty

From promise to resolution, Narvar delivers predictability that builds trust. With 95%+ accurate EDDs, branded tracking that drives engagement, and proactive alerts that deflect support, retailers cut costs while turning delivery into a loyalty engine.

Anticipation

Set expectations early with precise EDDs, proactive alerts, and branded updates. 95%+ EDD accuracy builds trust upfront.

In-transit

Own the tracking experience; convert status checks into engagement, upsell, and deflection. Tracking pages drive 3× more engagement per order.

Exception

Act fast to resolve disruptions, minimize WISMO, and protect brand trust. Proactive updates reduce WISMO by up to 60%.

From promise to resolution — own it all

Once an order leaves the cart, the experience is no longer in the consumer’s hands — so they start refreshing their tracking page. And as expectations rise, the cost of uncertainty grows: unclear updates fuel WISMO, drive up support costs, and erode trust.

Narvar changes that. With 95%+ delivery accuracy to set expectations early, branded tracking pages that drive three times more engagement per order, and proactive notifications that deflect up to 60% of WISMO calls, delivery stops being a liability and becomes a loyalty engine. Retailers see measurable impact, with proactive communication.

• up to 15x ROI from proactive delivery communication
• 1,000+ carrier integrations across global networks
• 50+ ecommerce and OMS platforms supported out of the box

Take control of consumer expectations with Narvar

Boost conversion up to 5% with AI-powered delivery estimates

Narvar's delivery promise dates are powered by four machine learning models to drive continuous improvements and unparalleled accuracy and precision.

Boost revenue with personalized tracking pages converting 10% higher

Deliver contextual, on-brand order tracking experiences that reduce support costs and drive engagement.

Earn up to 15x ROI from dynamic notifications

Make every moment count in the consumer journey via multi-channel, on-brand messaging that’s built to drive engagement through proactive, timely updates.

Delivery claim fraud protection, powered by IRIS™

Leverage Narvar’s advanced delivery claim abuse and fraud protection solution with transformational AI technology to combat delivery claim fraud and personalize the customer experience based on the consumer’s fraud risk.

Trust with Narvar

“A high volume of orders is good for business. But in our case it also meant a high volume of customer care contacts — people asking ‘where is my order?’ — which led to higher costs. Using Narvar allowed us to reduce these WISMO contacts, which allowed us to lower our customer care costs.”
— GUSTAVO GONZALEZ, Regional Ecommerce Manager at CLARINS

Frequently asked questions

Why is delivery such a critical stage for loyalty?

74% of consumers report delivery anxiety, and every failed delivery can cost $25–$35. Consumers judge brands on these moments, making delivery a loyalty driver — or dealbreaker.

How does Narvar help retailers reduce “WISMO” calls?

Branded tracking pages and proactive, multi-channel notifications deflect up to 50% of WISMO queries — lowering support costs and keeping consumers informed.

Can delivery exceptions be managed without overwhelming care teams?

Yes. Narvar Notify alerts consumers instantly when disruptions happen, while IRIS™ provides predictive signals to flag at-risk shipments, cutting escalation volume and resolution time.

How accurate are Narvar’s delivery updates in transit?

Narvar leverages 74B+ annual touchpoints across 1,500 retailers to ensure real-time visibility into carrier performance, regional disruptions, and exception trends.

What ROI can retailers expect from improving the delivery stage?

Fewer tickets, faster resolutions, and proactive communication lower service costs and drive loyalty. Retailers see up to 15× ROI on proactive notifications.

Is the solution flexible enough for peak and global scale?

Absolutely. Narvar’s platform flexes automatically with volume spikes and supports global carriers, regions, and languages — ensuring consistent delivery experiences at scale.

Power every moment after the buy

Build trust. Protect margins. Drive growth — “Beyond Buy.”