# Make every delivery build loyalty

From promise to resolution, Narvar delivers predictability that builds trust. With **95%+ accurate EDDs**, branded tracking that drives engagement, and proactive alerts that deflect support, retailers cut costs while turning delivery into a loyalty engine.

## Anticipation

Set expectations early with precise EDDs, proactive alerts, and branded updates. 95%+ EDD accuracy builds trust upfront.

## In-transit

Own the tracking experience; convert status checks into engagement, upsell, and deflection. Tracking pages drive 3× more engagement per order.

## Exception

Act fast to resolve disruptions, minimize WISMO, and protect brand trust. Proactive updates reduce WISMO by up to 60%.

## From promise to resolution — own it all

Once an order leaves the cart, the experience is no longer in the consumer’s hands — so they start refreshing their tracking page. And as expectations rise, the cost of uncertainty grows: unclear updates fuel WISMO, drive up support costs, and erode trust.

Narvar changes that. With 95%+ delivery accuracy to set expectations early, branded tracking pages that drive three times more engagement per order, and proactive notifications that deflect up to 60% of WISMO calls, delivery stops being a liability and becomes a loyalty engine. Retailers see measurable impact, with proactive communication.

- up to 15x ROI from proactive delivery communication
- 1,000+ carrier integrations across global networks
- 50+ ecommerce and OMS platforms supported out of the box

## Take control of consumer expectations with Narvar

## Boost conversion up to 5% with AI-powered delivery estimates

Narvar's delivery promise dates are powered by four machine learning models to drive continuous improvements and unparalleled accuracy and precision.

## Boost revenue with personalized tracking pages converting 10% higher

Deliver contextual, on-brand order tracking experiences that reduce support costs and drive engagement.

## Earn up to 15x ROI from dynamic notifications

Make every moment count in the consumer journey via multi-channel, on-brand messaging that’s built to drive engagement through proactive, timely updates.

## Delivery claim fraud protection, powered by IRIS™

Leverage Narvar’s advanced delivery claim abuse and fraud protection solution with transformational AI technology to combat delivery claim fraud and personalize the customer experience based on the consumer’s fraud risk.

## Trust with Narvar

“A high volume of orders is good for business. But in our case it also meant a high volume of customer care contacts — people asking ‘where is my order?’ — which led to higher costs. Using Narvar allowed us to reduce these WISMO contacts, which allowed us to lower our customer care costs.”  
— GUSTAVO GONZALEZ, Regional Ecommerce Manager at **CLARINS**

## Frequently asked questions

### Why is delivery such a critical stage for loyalty?

74% of consumers report delivery anxiety, and every failed delivery can cost $25–$35. Consumers judge brands on these moments, making delivery a loyalty driver — or dealbreaker.

### How does Narvar help retailers reduce “WISMO” calls?

Branded tracking pages and proactive, multi-channel notifications deflect up to 50% of WISMO queries — lowering support costs and keeping consumers informed.

### Can delivery exceptions be managed without overwhelming care teams?

Yes. Narvar Notify alerts consumers instantly when disruptions happen, while IRIS™ provides predictive signals to flag at-risk shipments, cutting escalation volume and resolution time.

### How accurate are Narvar’s delivery updates in transit?

Narvar leverages 74B+ annual touchpoints across 1,500 retailers to ensure real-time visibility into carrier performance, regional disruptions, and exception trends.

### What ROI can retailers expect from improving the delivery stage?

Fewer tickets, faster resolutions, and proactive communication lower service costs and drive loyalty. Retailers see up to 15× ROI on proactive notifications.

### Is the solution flexible enough for peak and global scale?

Absolutely. Narvar’s platform flexes automatically with volume spikes and supports global carriers, regions, and languages — ensuring consistent delivery experiences at scale.

## Power every moment after the buy

Build trust. Protect margins. Drive growth — “Beyond Buy.”