Stop fraud. Protect trust.

Fraud is surging — with 15% of returns now fraudulent, costing retailers $103B+ in 2024. Risk leaders need airtight protection without damaging CX.

Block bad actors, not good consumers

Fraud is no longer a marginal risk

In 2024, 52% of consumers admitted to return fraud, ranging from wardrobing to empty box scams. Each false claim erodes margins and adds cost, while blunt fraud controls risk alienating good consumers.

Narvar changes the equation. IRIS™ links identities across billions of touchpoints, blocking fraudsters while fast-tracking trusted consumers. Assist automates claims management, cutting fraudulent delivery payouts by up to 25%, and Shield safeguards another 18% of revenue with strict eligibility enforcement. The result: fewer false claims, faster resolutions, and stronger consumer trust.

• 25% reduction in delivery claim payouts
• 18% revenue protected with strict eligibility enforcement
• +30% deflection of ineligible delivery claims

Verify identities with confidence

Identity verification

IRIS™ links identities across billions of touchpoints to block fraudsters while rewarding high-trust consumers.

Authenticate smarter with IRIS™

AI-driven fraud detection

Spot and stop suspicious claim patterns in real time — without slowing genuine consumers.

Detect abuse with Assist

Automate & accelerate protection

Automated claims management

Streamline investigations and reduce claim payouts by up to 25%.

Automate protection with Assist

Revenue protection

Retain up to 18% more revenue with smarter policy enforcement.

Safeguard margins with Shield

Integrate seamlessly into risk workflows

Seamless integrations

Connect directly with leading compliance and risk systems, automating decisions without disrupting operations.

Minimal consumer impact

Fraud prevention runs silently, flagging only the outliers.

Protect loyalty with Secure

What sets Narvar apart

Category creators

Narvar pioneered post-purchase and continues to lead with AI-powered fraud prevention.

Data-obsessed

74B+ annual interactions fuel smarter, more precise fraud signals.

Trusted by leaders

From luxury brands to mass merchants, retailers rely on Narvar to protect margins at scale.

Experience that delivers

Every return and delivery is an opportunity to guard revenue and grow trust.

Global & built to grow

Our infrastructure supports the complexity of multinational retail operations.

Relentlessly innovative

AI-driven tools anticipate and adapt to fraud patterns before they impact your business.

Frequently asked questions

How much fraud does Narvar actually stop?

Narvar prevents up to 25% of delivery claim fraud and 18% of fraudulent return refunds.

Won’t fraud controls frustrate good consumers?

No — IRIS™ distinguishes trusted vs. high-risk consumers, so your good consumers get instant resolutions while fraudsters are blocked.

Do we have to replace our fraud stack?

Not at all. Narvar integrates with your existing compliance and risk systems to strengthen, not replace, your defenses.