The future of agentic post-purchase starts here

Narvar is leading the next frontier of agentic commerce — bringing intelligent, policy-aware automation to post-purchase. Powered by deep integrations, behavioral signals, and brand-safe AI, we turn complexity into seamless resolution at scale.

Returns: the $1 trillion retail threat

15% of returns are fraudulent, costing $103B+

Processing a return can cost 65% of sales

96% won’t repurchase after poor return experience

Predictability is profitability

95%+ delivery date accuracy, powered by continuously learning ML models

60% choose retailers who provide exact delivery dates

45% abandon purchases when delivery feels uncertain

Delivery anxiety is a profit killer

120M+ packages stolen in 2024, theft surging 34%

Each delivery issue drains retailers an average $25–$35+

21% of consumers lose trust after delivery failures

Intelligent Personalization “Beyond Buy”

Powered by IRIS™, Narvar transforms 74B+ interactions and 2B packages annually into predictive post-purchase intelligence — helping retailers build trust, unlock revenue, and protect margins against the $1T returns problem.

One platform. Every post-purchase touchpoint.

Trusted by 1,500+ global brands and integrated with 1,000+ carriers, Narvar powers personalized, scalable post-purchase experiences that deliver outcomes — at global scale.

Post-purchase is ready for agentic disruption

Post-purchase is where loyalty is earned, yet friction still persists. For consumers, it feels like a chore. For retailers, it’s costly and difficult to manage across delivery, service, fraud, and returns. The work is manual, fragmented, and hard to scale — exactly where agentic systems are needed.

Boost conversion up to 5% with AI-powered delivery estimates

Narvar's delivery promise dates are powered by four machine learning models to drive continuous improvements and unparalleled accuracy and precision.

Protect deliveries. Build trust. Grow revenue.

Delivery failures don’t just frustrate shoppers — they drain margin and damage loyalty. With 120M+ packages stolen last year and 65% of Americans experiencing delivery anxiety, protection is no longer optional; it’s the missing piece to earning trust and giving consumers the confidence to keep coming back.

Retain up to 60% of revenue with intelligent returns and exchanges

Leverage consumer behaviors and AI to proactively prevent fraudulent returns, enforce eligibility rules, and introduce automated exchange options — all in one platform.

The AI engine powering the future of post-purchase

IRIS™ (Intelligent Retail Insights Service) is Narvar’s proprietary AI, trained on over 74B consumer interactions each year. Purpose-built for retail, IRIS™ automates decisions, flags fraud, and personalizes every post-purchase moment — from delivery to returns. Embedded into the Narvar platform, IRIS™ turns insight into action — helping brands build trust, protect revenue, and scale operations with intelligence.